Profile and catalog
- Business name, category, address, hours and website filled in.
- A catalog with photos and prices of what you sell most.
- A short greeting message for first-time chats and an away message for closed hours.
Quick replies
Save answers to the questions you hear every day: price, location, timings, delivery. Use them to reply in seconds, then add a personal line.
Labels and follow-up
Label chats as new, interested, ordered or paid. Once a day, look at "interested" and follow up. Most sales come from the follow-up, not the first message.
Link everything to WhatsApp
Put a WhatsApp button on Instagram, Facebook, Google Business Profile and your website, and a click-to-WhatsApp button on ads. Tracked links show which post or ad started each chat.
Do not spam
Message only people who contacted you or agreed to hear from you, and stop when someone asks. Mass messages to strangers get numbers blocked.